I recently read Phil Knight’s memoir, Shoe Dog. Apart from being one of the best business books I have read in a long time, one part of the story stuck with me more than anything else: how Nike got its first real shot. After being turned away by the
“What keeps you up at night?” I asked the CEO of a mid-sized financial institution last week. He took a beat, looked me squarely in the eye, and said, “Data breach.” I told him I was surprised. With everything going on in the world, that felt lower on the list
It took me 55 minutes to get to a human. This was last weekend. I noticed a fraudulent charge on my credit card and did what the card told me to do: call customer service. Except, and this is true, I did not reach customer service for almost two hours.